bek33's Privacy Policy

Section 01

Introduction & Scope

bek33 operates a trusted online casino and sports betting platform for users in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy ("Policy") describes how bek33 collects, processes, stores, and protects your personal information when you use our website bek33.lat and related services (collectively, the "Platform").

By using our Platform or registering an account, you are considered to have agreed to the terms of this Policy. You must be at least 21 years of age. If you do not agree with any part of this Policy, please refrain from using our Platform.

This Policy is an integral part of our Terms and Conditions and both documents should be read together.

Section 02

What Information We Collect

bek33 may collect the following types of information to provide you with a secure and personalized experience:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address
• Identity document details (National ID, passport, or birth registration certificate — where applicable)
• Information related to your preferred payment method (bKash, Nagad, Rocket, or Upay number)
• Account login credentials (username and password — stored in encrypted form)

2.2 Automatically Collected Information

When you use our Platform, our systems automatically collect certain technical information:

• IP address and device identifier information
• Browser type, operating system, and device model
• Date, time, and session duration of Platform access
• Logs of which pages you visited and which games you played
• Referring website address (if you arrived via a link)
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

Your deposit and withdrawal history, betting records, and bonus usage details are stored securely in our systems. This information is essential for financial protection, fraud prevention, and compliance with applicable regulations.

Section 03

How We Use Your Information

bek33 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining your account
• Processing deposits, withdrawals, and other financial transactions
• Correctly applying bonuses, cashback, and VIP benefits
• Providing customer support via live chat and email
• Diagnosing and resolving technical issues on the Platform

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) policies
• Verifying user age and identity
• Protecting accounts from unauthorized access
• Implementing responsible gaming guidelines

3.3 Service Improvement

• Improving the gaming experience and user interface
• Personalizing content based on your preferences
• Researching and planning new services and features
• Monitoring and analyzing overall service quality

3.4 Communications

We may notify you by email or SMS about important transaction-related alerts, security warnings, and policy changes. For promotional communications, we always act on the basis of your consent.

Section 04

Information Sharing and Disclosure

bek33 does not sell or rent your personal information to third parties. However, some information may be shared in the following limited and specific circumstances:

4.1 Service Partners

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (via bKash, Nagad, Rocket, and Upay networks), identity verification, and technical infrastructure maintenance. These partners receive only the information necessary to perform their designated tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to satisfy court orders, lawful requests from government authorities, or the requirements of applicable law. In such cases, we always provide the minimum necessary information based on legal advice.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be considered a transferable asset. We will notify you in advance in such circumstances.

4.4 With Your Consent

Outside the circumstances described above, we will not share your information with third parties without your explicit consent.

Section 05

Cookies and Tracking Technologies

bek33 uses cookies and similar technologies to improve your browsing experience and ensure the Platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the Platform's basic functions — such as keeping your login session active, security verification, and saving the state of your cart or game session. These cookies cannot be disabled, as the Platform will not work properly without them.

5.2 Functional Cookies

These cookies remember your language preferences, game settings, and other personalized configurations so you do not have to set everything up again on your next visit.

5.3 Analytics Cookies

By collecting anonymous statistical data, we can understand which pages are used most and where improvements are needed. This data cannot be used to identify you personally.

You have the option to disable non-essential cookies through your browser settings, though this may limit the functionality of some services.

Section 06

Data Security Measures

The security of your information at bek33 is our highest priority. We implement industry-standard technical and administrative measures:

That said, no digital system is entirely free of risk. We are committed to ensuring the highest level of protection, but you also have a responsibility to keep your account login details secure.

Section 07

Data Retention Period

bek33 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active account information: retained for the entire duration the account remains active.
• Financial transaction records: retained for the period required under applicable law.
• Identity verification documents: retained for the required compliance period.
• After account closure: most data is securely deleted, though some information may be retained for a set period under legal obligations.

At the end of the retention period, we take steps to securely and permanently delete or anonymize all personal information.

Section 08

Your Rights

As a bek33 user, you have the following rights over your own personal information:

8.1 Right of Access

You may request at any time what information we hold about you. In response to this request, we will provide a complete summary.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may contact us to have it corrected. We will make the necessary changes as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to financial regulatory obligations or ongoing dispute resolution requirements.

8.4 Right to Restrict Processing

In certain cases, you may request that we limit the scope of how we use your information. We will pause processing while reviewing this request.

8.5 Right to Data Portability

You may request a structured, machine-readable copy of the information we hold about you.

To exercise any of the rights above, please email [email protected]. We will respond to your request within the timeframe required by applicable law.

Section 09

Protection of Minors

bek33 strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect any personal information from minors.

We take age verification steps at the time of registration. If a user is found to be under 21, their account will be closed immediately and all collected information will be securely deleted.

If you believe a minor is using our Platform, please notify us immediately at [email protected].

Section 10

Policy Changes and Updates

bek33 reserves the right to review and update this Privacy Policy from time to time. For any significant changes to this Policy, we will notify you in the following ways:

• Publishing the updated policy on this page
• Noting the update date at the top of the page
• Sending notifications by email for significant changes
• Obtaining consent to the new policy when logging into the platform, if required

If you continue using the platform after an update, it will be considered that you have agreed to the revised policy. Therefore, it is advised to review this page regularly.

Section 11

International Data Transfer

Some data may be processed on servers located outside Bangladesh as needed to provide our services. In such cases, we ensure that:

• Adequate data protection measures are in place in the country or infrastructure to which the data is being sent.
• Third parties receiving the data are bound by appropriate protection agreements.
• Encryption and secure channels are used during data transfer.
• Only the minimum necessary data is transferred internationally.